Return Eligibility
To be eligible for a return, items must be unused, in their original packaging, and in a resalable condition. Returns must be initiated within 30 days of receiving your order. If the item shows signs of use or damage, we reserve the right to deny the return request. Certain items may be excluded from returns, such as personalized or custom products.
How to Request a Return
To initiate a return, you must send an email to [email protected]. In your email, include your order number, the item(s) you wish to return, and the reason for the return. We will respond with instructions on how to proceed. Please allow up to 3 business days for a response to your request.
Return Shipping Costs
Customers are responsible for the cost of return shipping unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you may not be reimbursed for items lost in transit.
Refund Processing Time
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method. Please allow up to 10 business days for the refund to appear on your account, depending on your bank or payment provider.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item, you must return the original item and place a new order for the desired item. Follow the return process outlined above to initiate your return. This ensures that you receive the correct item in a timely manner.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected]. Include your order number and a description of the issue. We may request photos to assess the damage. If the item is confirmed to be defective, we will provide instructions for returning the item and issuing a refund or replacement.
Final Sale Items
Items marked as final sale are not eligible for return or refund. This includes clearance items and any products specified as non-returnable. Please review product descriptions carefully before making a purchase to avoid any confusion regarding return eligibility.